Aarti-AI Customer Service Worker

The primary objective of AARTI is to enhance customer service by efficiently addressing inquiries and resolving issues related to any category of the company's products, including warranty registration and checking warranty status.

Customers can register their newly purchased products through AARTI by manually entering details via the Chat interface, website form, or email. Alternatively, they can upload an invoice for automated extraction of product details through Intelligent Character Recognition (ICR), with an option to upload address proof for place of installation, etc. They can also upload this data in Aarti by manually entering details via chat interface, website form or email. Aarti stores these details in designated databases and notifies the admin about new registration and also send confirmation message to customers about successful warranty registration.

AARTI extracts product details- Names of the product, date of purchase, place of purchase and buyer’s details including address of mentioned for confirmation from uploaded invoices during the warranty registration process.

AARTI notifies the admin about new warranty registrations via email. Confirmation messages sent to customers include details about the registered product and its warranty end date. The end warranty end date is calculated by AARTI basis date of purchase and company warranty policy for that product.

Customers can check the warranty status of their products by entering their phone number. They will see a list of owned products with warranty expiry dates and can choose information sharing preferences. Products not listed prompt customers to follow the warranty registration process.

AARTI guides customers through the installation process of company products with step-by-step instructions and troubleshooting advice. During warranty registration, customers are prompted to opt for professional product installation, with technician visits scheduled accordingly.

AARTI provides regular status updates to customers via email regarding the resolution progress of their complaints, ensuring transparency and keeping customers informed.